DE  |  EL
+30 2310 365460
F.A.Q.
Home / About us / F.A.Q.

How is the takeover and return of the rental car?

At your arrival, a member of our staff will wait for you in the arrivals hall holding a sign with your name. The takeover of the rental car takes place directly at the airport. The return also takes place directly at the airport in the departure area.


What are the requirements for an Alpha Hellas car rental?

Really only a minimum age of 23 and a European or International valid driver's license which is at least 2 years old.

I'm traveling with children, must I supply my own children's safety seat?

Not at all! When you are booking your rental car just let us know how old your children are and we'll supply you with the appropriate safety seats.

I've already made a reservation, but for various reasons I am not able to travel. How much are the cancellation fees?

There is no charge for cancellations up to 24 hours prior to the pick-up date. 

Is a deposit necessary when renting a car at Alpha Hellas?

A deposit is only necessary if a personal liability deductible insurance policy has not been excluded. The amount of the deposit corresponds to the deductible amount and may be paid in cash or with a credit card.

What should I do in the case of an accident or mechanical problems?

Call us immediately! There is an emergency number in your rental car. We'll take care of everything else including customer pick-up, a substitute car etc.

What are the coverage limits for personal liability insurance?

The third party insurance coverage is up to for 1,200,000 Euro for personal liability and 1,200,000 Euro for property damage. The coverage also includes  theft, glass and fire insurance

Are there extra fees for night time rental pick-ups and returns?

There are no extra fees for night time pick-ups or returns.